Privacy Notice

• What you tell us: your name, email address, phone number, delivery and billing addresses, and anything you write in a message, a review or a return request.
• What your order creates: what you bought, when, what it cost, how it was paid for, where it went and what happened to it afterwards.
• What your browser sends: IP address, device and browser type, the pages you looked at and the links you followed.
• What you choose to save: your basket, your wishlist, your saved addresses and your recently viewed items.

We do not store card numbers. Card details are handled by our payment provider and never reach our servers.

• To take, price, deliver and install your order, and to tell you what is happening to it.
• To handle returns, refunds, warranty claims and service visits.
• To answer your questions on WhatsApp, by phone and by email.
• To detect and prevent fraud, and to keep the site working and secure.
• To meet our legal obligations, including keeping tax records.
• To send you marketing, where you have asked for it.

Marketing email is opt in and separate from the emails your order generates. Every marketing email carries an unsubscribe link that works without signing in, and you can also ask us to stop by replying or messaging us. Withdrawing marketing consent does not stop the emails about an order you have placed, which are part of the service you bought.

• Couriers and installers, so they can deliver and fit what you bought. They get what the job needs and no more.
• Our payment provider, to take and refund payments.
• Manufacturers and authorised service centres, when a warranty claim needs them.
• Our hosting, email and analytics providers, under contract and only to run the shop.
• Authorities, where the law requires it.

We do not sell personal data, and we do not pass your details to anybody to market their own products to you.

Our systems are hosted with providers whose servers may be outside Malaysia. Where data leaves the country we rely on contractual protections with those providers that require a comparable standard of care.

• Order and tax records: seven years, as Malaysian tax law requires.
• Account details: while your account is open, and for a reasonable period afterwards for accounting and fraud purposes.
• Marketing consent: until you withdraw it, and a record that you withdrew it after that so we do not contact you again by mistake.
• Support conversations: two years.

We use cookies and browser storage to keep you signed in, remember your basket, hold your wishlist and comparison list, and measure how the site is used so we can fix what is slow or broken. Blocking them in your browser is your right and will stop the basket and sign-in working.

Access to customer data inside the business is limited to the staff whose job needs it, and every one of those accesses is recorded. The site runs over HTTPS throughout and card data never reaches us.

You can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to limit how we use it, and withdraw consent to marketing at any time. Most of it you can do yourself from your account. For anything else, write to us using the address on our contact page and we will respond within 21 days.

The shop is not intended for children under 18 and we do not knowingly collect their personal data.

We may update this notice. The date it was last changed is shown at the top of the page.